Facilities Services

Students - Work Orders

Our goal is to provide superior service to our customers by utilizing the talent and tools we have at our disposal. To achieve this goal we must perform quality work and communicate in a timely and effective manner with our customers. Only through the combination of quality work and timely communications before, during and after the work is performed can we expect to provide the superior service that the Facilities Services holds as its standard.

Emergency Maintenance

Contact the Facilities Services Office at (309) 794-7278, Monday through Friday 8:00 a.m. to 4:30 p.m. In the event of an emergency during off-hours, contact Campus Security at (309)794-7711.

Emergency situations are those that are life threatening or likely  to cause severe damage to a college building or facility. Examples include, but aren’t limited to:

  • Gas odor
  • Power outages
  • No heat
  • Flooding or water leakage

Routine Maintenance Services

Coin operated washer/dryer work orders should be turned into Residential Life at (309)794-2686.

Ethernet, cable, and phone work orders should be turned into ITS-Helpdesk at (309)794-7293.

All non-emergency work requests should be submitted via the Work Order Request Form online. This form is to be used by students only.

Authorized work is scheduled based on the following Facilities Services system: Emergency, Essential Operations, Preventive Maintenance and Scheduled Work. Work may be performed by either in-house employees or by contractors. All questions concerning the status of work should be directed to Customer Service.

Customer Service Hours: Monday-Friday 7:00 a.m. - 3:30 p.m.


To report an emergency Monday-Friday 8:00 a.m. - 4:30 p.m.: (309) 794-7278.

To report an emergency after hours: (309) 794-7711.


  • All C-Hooks and Pins are located at the front desk of each residence hall.
  • TLA houses needed hooks or pins can go to the front desk of any residence hall to get them.
  • Headboard and Stablizer bars will need to be work ordered.

Student Work Order Request Form

* Indicates required field

First Name*
Last Name*
E-mail Address*
Contact Phone #*
Additional Location

Please describe your problem or request:*