Facilities Services

Students - Work Orders

Our goal is to provide superior service to our customers by utilizing the talent and tools we have at our disposal. To achieve this goal we must perform quality work and communicate in a timely and effective manner with our customers. Only through the combination of quality work and timely communications before, during and after the work is performed can we expect to provide the superior service that the Facilities Services holds as its standard.

Emergency Maintenance

Contact the Facilities Services Office at (309) 794-7278, Monday through Friday 8:00 a.m. to 4:30 p.m. In the event of an emergency during off-hours, contact Campus Security at (309)794-7711.

Emergency situations are those that are life threatening or likely  to cause severe damage to a college building or facility. Examples include, but aren’t limited to:

  • Gas odor
  • Power outages
  • No heat
  • Flooding or water leakage

Routine Maintenance Services

Coin operated washer/dryer work orders should be turned into Residential Life at (309)794-2686.

Ethernet, cable, and phone work orders should be turned into ITS-Helpdesk at (309)794-7293.

All non-emergency work requests should be submitted via the Work Order Request Form online. This form is to be used by students only.

Authorized work is scheduled based on the following Facilities Services system: Emergency, Essential Operations, Preventive Maintenance and Scheduled Work. Work may be performed by either in-house employees or by contractors.


To report an emergency Monday-Friday 8:00 a.m. - 4:30 p.m.: (309) 794-7278.

To report an emergency after hours: (309) 794-7711.


All bed issues need to be reported directly to Bed Lofts at 1-866-651-5638 or service@bedloft.com.
Any emergency bed issues (part broke, bed falling, etc.) can be called in to Facilities at 309-794-7278.

Any changes to current requests need to be emailed to facilities@augustana.edu ASAP.

We ask that you please use this method of contact instead of contacting Facilities ​Services staff directly. This is the most efficient way to get your request fulfilled.

You can also find this information online at ​Campus Set-Up/Table & Chair Request.

​We ask that you give as much notice as possible. ​Any request given in less than 24 hours run the risk of not being fulfilled.

Student Work Order Request Form

* Indicates required field

First Name*
Last Name*
E-mail Address*
Contact Phone #*
Name of Advisor
Name of Event
Date and Time Items are needed
Date and Time event is over
List of Items Needed:
number of tables, number of chairs, garbage cans, stages, etc.
**Facilities does not provide table skirting, coolers, or grills, this is handled by the catering department**
Additional Location

Please describe your problem or request or additional information:*